Constanţa

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Fișa jobului

Ideal Candidate for the Travel Advisor
  • Customer oriented
  • Good level of Spanish language
  • Adaptable and flexible type of person
  • Excellent problem solving skills with attention to details
  • Excellent written and verbal communication skills
  • High school degree and/or college degree
  • Nice to have prior Contact Center/ travel industry / Customer care experience;
Key Accountabilities

 PRIMARY OBJECTIVE: To process hotel and service bookings and confirm new requests, amendments and cancellations as quickly, efficiently and accurately as possible.
  • To provide language customer support & transaction processing for B2B clients/travel agencies/travelers and/or partners, and end Customers
  • To provide Customer Support of Bookings / Servicing of Bookings through all three channels – chat, email and phone for the following: amendments, cancellations, general queries from agents (contact center for outbound travel) and end user (Global support for OTR (On the road issues), reconfirmations, relocations, complaints
  • To meet and exceed KPIs (AHT, quality, CSAT)
  • To gain and maintain an accurate and up to date knowledge of hotel/service providers and accepted alternatives.
  • To follow processes and policies
  • To follow documentation standards
  • Ability to work rotating shifts to cover the Departments operating hours
You Will Enjoy
  • A great office, a friendly atmosphere and a multinational environment. Teambuilding and Christmas party.
  • Bonuses for your results
  • Wide range of development and training options (including soft skills and language courses)
  • Free coffee and fruits to keep you energized but also medical coverage
  • Bookster and Benefits Online for you to enjoy your hobbies
Nivel de vechime

Asociat

Tip de angajare

Full-time

Ocupație

Management

Sectoare de activitate

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