Title: IT Service Manager

Requisition ID: 4684

We win through great people, working together to become First Choice for Consumers and Customers. We’re TalentBrewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must. So, if you get fired up about making a real difference as part of a winning team like we do, then we want to hear from you.

We Are Looking For

IT Service Manager

What You Will Be Accountable For

You will be responsible for internal and 3rd Party delivered IT services within a region, business unit, country or functional area. He / She will work closely with key stakeholders to understand service and support needs as well as communication on critical application issues.

Our IT Service Manager Will Be Able To

• Manage day to day delivery of IT Services to the business;
• Ensure that the services delivered from the outsourced providers are effective & operate without issue;
• Prioritize and ensure high standard performance!
  
  

You Will Contribute To The Business Growth By

• Managing day to day relationships with third party service providers to ensure the effective delivery of IT services, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties while identifying and developing process and solution improvement opportunities.
• Manages the day to day relationships with IT clients, including communication of service issues, outages and other activities, actively participates in proactive incident & problem management, reviewing delivery performance against SLA's, following up on trends and proposing action plans.
• Manages IT service problems and escalates major problems through the Service Operations management hierarchy as necessary, communicating with internal clients/employees on root cause analysis & issue resolution.
• Manages and coordinates local on site support and other external resources involved in the delivery of IT services, ensuring service provider adherence to agreed service level agreements for infrastructure and application services as appropriate.
• Escalation point for their area of business responsibility for IT service issues as well as escalation point for both MCBC and service provider regarding service concerns, risks and opportunities.     
  
  

If you have the following…we want to hear from you!

• University Degree
• 5 years’ experience in IT, IT operation processes, IT service management activities
• Experience in managing 3rd party providers
• Experience in working on outsourcing models is an advantage
• Very good communication skills, both written and verbal
• Be able to build good working relationships
• Analytical skill to be able to resolve issues in a variety of complex situations
• Fluent in English – both verbal & written;
  
  

You Should

• Be a Doer with an enterprise mindset;
• Be Independent and yet a team player;
• Be curious and challenge the expected, while using a growth mindset to fuel innovation.
  

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.