Technical Application Engineer

Job overview:

We are looking for a Technical Application Engineer to join the Cegeka Team that supports service process applications used by one of our customers, a major player in the banking industry. The team will have 8 members in Romania, who will collaborate with other technical teams, for making sure that critical applications are up and running.
As a member of this Team, you will be involved in configuring options and security of the different tools, developing new features in the tools and delivering 3rd line support for incidents.

We offer 24/7/365 support and availability to our customers, therefore you will be working in shifts. The team has day shifts, covering 8 am - 8 pm range, the duration of a shift being of 8h30min (break included). In addition to those shifts that require your presence in the office, every engineer also performs stand-by shifts, which are performed remotely and are designed to cover the critical issues that can arise during weekends and nights. We also have a company wide working from home policy in place.

Our service delivery model follows the ITIL framework, which means that we respect specific standards for the procedures and operational flow we have in place, which are implemented corporate-wide. From a governance perspective, our management team ensures recurrent 1 to 1 and team meetings are organized to support both the growth and development of our team members, as well as to provide transparency and context for the business decisions and overall direction.

• Install and maintain various systems and software, covering the correspondent administrative actions as well
•  Automate tasks that, currently, are performed manually
•  Assist in the technical projects, providing the necessary installations and configurations of the hardware and system software
•  Investigate the internal client’s IT environment in a proactive and critical manner, making the necessary improvement proposals
•  You will create and review procedures, making sure that they are always correct and up-to-date
• Offer 3rd line support for incidents in a timely manner
• Take care of the service on the basis of a turn-roll
• Ensure timely and qualitative delivery according to the release process and perform the necessary follow-up on this
• Accurate ticket documentation of the support request and troubleshooting steps taken
• Take ownership and responsibility for all your assignments
• Interact with the customer, by positively exposing Cegeka during the direct communication with customers
• Work in close collaboration with your colleagues and customer to ensure that service delivery is at the highest standard
• Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
• Attend trainings and team meetings
• Respect deadlines and procedures agreed at team level or with the customer
• Bring your contribution to ensure that the SLAs are met

• Scheduling tools (Crontab, windows task scheduler, Autosys, IWS,…)

• Knowledge of one or more web application servers (IIS, Tomcat, JBOSS)

• Basic databases/queries knowledge (Oracle/SQL Server)

• Queueing (IBM WebSphere MQ)

• File transfers (MFT, sFTP, BizTalk)

• Troubleshooting skills for Linux & Windows

• BSc in IT or equivalent through experience
• You have 3-5 years of experience in the IT&C field
• You are friendly and professional in dealing with the customer and are able to demonstrate customer focus
• You have a strong desire to work in a collaborative environment
• Have a strong desire to adopt new technologies and keep the pace with an ever growing customer and technology base
• Able to identify process improvement opportunities
• Bring structure in your work
• Be result-driven with a keen eye for quality
• Familiar with the ITIL Framework (Certification is a plus)
• Adapt to constant changing business priorities
• You are stress resistant and can cope with SLAs and deadlines
• Be open to improvement and committed to taking initiative
• Be passionate towards the IT industry and interested in self-development
• Have strong team spirit and get involved in the development of the team
• Be punctual and flexible
• Be willing to listen, learn and also share your knowledge with the team
• Excellent English skills, both written and verbal
• Be a colleague and not only a team member 
• Proactively contribute to building and maintaining a focused and positive atmosphere within the team

• We leave you room to balance your work and private life - 22 days as annual vacation, plus extra days according to internal policies
• Private medical subscription, you can choose from 2 providers
• Meal tickets
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Team events (team-buildings, team hangouts, Christmas party, etc.)
• Relaxation room (foosball, darts, board games, X-box, etc.)
• Access to various training programs (soft and hard skills trainings, according to the internal training policies)
• Continuous learning and improvement activities
• Long term career development programs
• Being part of a growing organization with Belgian roots