Bucharest

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Fișa jobului

We are looking for a Team Leader to join our new Reservations team for our client, one of the largest rent a car companies in the world!

Key Responsibilities Of a Team Leader

  • Manage tools, processes and procedures to ensure on time delivery of service to a dynamic and varied customer base
  • People Management: provide day-to-day coaching, direction and leadership to front line team members
  • Performance management and development; facilitating team meetings; escalation resolution and response
  • Implement and track appropriate performance objectives and measures to support team members and customer satisfaction while maintaining operational excellence and cost effectiveness
  • Identify, plan and execute key operational improvements to enhance customer experience
  • Proactively observe and report real-time call drivers that impact the customer experience

    • Requirements

     General skills and experience:

  • Fluent in German (C1) , medium level of spoken and written English (B2)
  • Previous experience: management position in a call center environment
  • Availability for a full-time, day-time schedule
  • Excellent people management and leadership skills

    • We Expect a Team Leader To

  • Create an environment orientated to trust, open communication, creative thinking & cohesive team effort
  • Motivate & inspire team members
  • Lead by setting a good example (role model)
  • Facilitate problem solving & collaboration
  • Coach team members and provide feedback
  • Manage and mantain an excellent collaboration with the external client
  • Communicate in an assertive way
  • Analyze team results and draw relevant conclusions
  • Create and implement action plans
  • Delegate activities to the team members
  • Handle deadlines

    • Offer

    We Offer

  • Stable job - permanent labor contracts
  • Above average fixed salary, performance bonuses
  • Monthly meal tickets
  • International career - paid training and international career opportunities
  • Multilingual exposure - improve your spoken and written language skills
  • Inspiring and fun environment - our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
  • Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
  • Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional Package
  • Special discounts across variety of Banks, Telecoms, Gym & Fitness centers and more
    • It’s different here! Check out our Facebook page!

    Skills
    • Team Leader
    • Team Work
    • Leadership Skills
    • Effective Communication
    • People Management And Coaching

    Information

    Company

    TELUS International Europe

    Sector
    Team Leader / Manager

    Min. studies
    Bachelor

    Min. experience
    2 years

    Contract
    Permanent

    Contract duration
    Indefinite

    Salary range

    Workday
    Full-time

    Vacancies
    1
    Nivel de vechime

    Asociat

    Tip de angajare

    Contract

    Ocupație

    Tehnologia informației

    Sectoare de activitate

    Selectare și recrutare de personal

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