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Hemmersbach RO SRL
Team Leader - IT Technical Support
Fișa jobului
Team Leader – IT Technical Support (m/f) Bucharest
You Will Finally Get The Chance To Modernise And Plan a Complex IT Landscape
You will be responsible for a team that form the 2nd level support at one of the best IT service providers, reporting directly to the Manager IT. End User Support is your passion and the combination of working in a team, coordinating and optimising internal workflows is just what you are looking for.
We are a global IT service provider. With overermanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
You Will Finally Get The Chance To Modernise And Plan a Complex IT Landscape
You will be responsible for a team that form the 2nd level support at one of the best IT service providers, reporting directly to the Manager IT. End User Support is your passion and the combination of working in a team, coordinating and optimising internal workflows is just what you are looking for.
- You will lead our 2nd Level Team, consisting of 3 employees, in regards to technical as well as disciplinary topics and in regards to the organization and monitoring of workload
- You will coordinate the structured processing of the tickets in the incident, service request and problem management
- You will be responsible for reliability and quality management in accordance with all agreements and standards of service
- You will act as a liaison between team members and management, conveying the company’s mission and objectives to the team
- Have a minimum of 2-year leadership experience
- are at home in the world of Microsoft and have good knowledge in different IT structure areas like Windows Clients/Server, VoIP telephony, mobile communications
- are fluent in English and approach everything with quality-oriented attitude
- A secure job in an exponentially growing international company
- Taking responsibility of exciting projects with diverse challenges
- Wonderful team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development programme
- Mentor programme for an easy start for new employees
- Room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decisions making processes
We are a global IT service provider. With overermanent employees in 35 subsidiaries we offer our services worldwide in more than 190 countries.
Nivel de vechime
Asociat
Tip de angajare
Full-time
Ocupație
Tehnologia informației
Sectoare de activitate
Hardware