Main Responsibilities

• Respond and effectively handle end-user inquires of business processes executed in Salesforce.
• Deliver insights by providing CRM information to various levels of the business (reporting, dashboards)
• Regularly audit data to uncover data integrity issues and/or opportunities for process improvements.
• Perform contact cleansing - reporting and cleansing of contact data
• Maintain and ensure high data quality within the CRM system
• Ensure that the Sales Management Processes through sales productivity tools are extensively deployed, maintained, and enhanced to support go-to-market business models.
• Understand go-to-market coverage strategies and implement them within Salesforce.
• Champion the adoption and utilization of Salesforce within all user groups by providing education and support of business processes.
• Provide oversight for multiple business projects at a time, including sharing expertise on standards, guidelines, and design patterns for Salesforce based on industry best practices.
• Support marketing campaigns and lead management/processing – contact selection, campaign setup, lead processing

Skills, Knowledge and Abilities

• Language Skills: English - Fluent in written and spoken
• Good presentation & training skills
• Good interpersonal and influencing skills. Ability to generate buy-in, collaboration and enthusiasm across peers, business units and functions
• Ability to work with virtual teams and experience of working within sales environment
• Good verbal/written communication skills
• Commercial and business awareness within a sales environment with experience of both direct and indirect routes to market
• Effective listening
• MS Excel skills
• Strong organisation, planning and project management skills; ability to prioritise tasks to meet business requirements and deadlines
• MS Access skills
• Professional competencies in data management and data analysis

Personal Characteristics

• Team player with flexible and committed, can-do approach and able to organise, plan and prioritise their own work.
• Possess a willingness to take prime responsibility/accountability for own tasks
• Flexible approach to meet changing requirements as and when they arise
• Able to work on own initiative
• Disciplined and methodical with good attention to detail
• Willing to support all areas of the department to meet deadlines

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