Sales Support Consultant – retail

Responsibilities:

• Supports all aspects of Bitdefender assigned partners contract life cycle: standard contracts drafting, validation, database registration and update, contract internal and external authorization, compliance tracking/audit, contracts termination;
• Is responsible of partners operational enablement: accounts creation, credit limit requests, price list mapping, ordering enablement etc.;
• Is responsible of both retail and ESD orders fulfillment and billing accuracy;
• Forecast supply and demand to prevent overstocking and running out-of-stock;
• Access distributors’ and resellers’ platforms to download sell-out reports on a monthly basis in order to issue the monthly invoice according to contract
• Process RMA requests and credit memo / rebill requests in ERP system, in full sync with the Invoicing team
• Is responsible of shipment tracking and confirmations, keeping track of the monthly sell out reports and refunds, acting as a liaison between supplier, distributor and internal Bitdefender sales teams;
• Performs stock movements accurately and stock replenishment POs according to internal approval policies and procedures; Performs monthly and on demand stock reconciliation reports on retail and ESD products between supplier stock, Bitdefender stock and distributors/re-sellers’ stock and billings;
• Is responsible of creating new products SKUs and bar codes whenever new products are launched;
• Prepares monthly and on demand reports on distribution billings and supplier costs;
• Solve incoming requests through internal ticketing system – acting as a first point of contact for ongoing operational matters for both internal and external customers;
• Maintain assigned partners records updated and accurate within PRM and ERP systems;
• Test new features developed within the ERP and PRM systems to ensure compliance with Bitdefender guidelines (pricing, discounting, revenue recognition, business practices, credit, legal, migrations, contract management, etc.).
• Resolve operational issues that may arise from the order to invoice proce

Requirements:

• Good knowledge of supply chain operations – stock controlling, stock rotation, RMA policy
• Ability to create business analysis using Excel/Access
• Fluency in English
• University graduate (desirable financial/economic)
• Minimum 2 years work experience - in a supply chain/logistics related field
• Highly detail oriented
• Good problem solving skills
• Customer oriented attitude
• Very good communication and computer skills (Excel/Access highly desirable)
• Ability to effectively manage multiple tasks and priorities
• Works well in a fast paced collaborative team environment

Our offer:

• Competitive salary based on the experience and skills;
• Dynamic and motivating environment, relaxation rooms;
• Medical services, illness and accident insurance;
• Personal and professional development through trainings.