Reservations Support Agent (German & English)

Key Responsibilities

receive incoming calls and e-mails from the market, whilst converting the maximum number of these calls and enquiries into sales

promote products and services where appropriate to ensure that more and more customers are aware of and involved in the company' loyalty programmes

track all reservations on-request and provide the customer with a timely and efficient response

dealing with customer complaints in a professional manner to reinforce a positive image of the company

achieve performance targets (sales, call-handling and quality)

communicate all relevant customer feedback to facilitate on-going improvements in our service and prices and the continuous improvement of the Contact Centre

work as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns

assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales

Requirements

Join our new Reservations team for our client, one of the largest rent a car companies in the world!

The primary mission of the Reservations Support Agent is to handle all incoming customer calls / e-mails in line with company's quality standards, procedures and guidelines, working with and through others, building and maintaining relationships, in order to sell and promote reservations and client products.

What We Expect

fluency in French and English , with appropriate market language knowledge

availability for a full-time position, in shifts covering 9:00 - 00:00, Monday - Sunday

technical skills: familiar with working on Internet and excellent keyboard skills, working knowledge of Microsoft Office programs

customer service orientation, adhering to established guidelines and procedures

excellent communication skills in written & spoken

excellent problem solving skills and ability to prioritise

ability to work in a fast-paced environment

good team player skills, with ability to build and maintain strong relationships

sales skills or orientation

nice to have: previous experience in customer service or sales environment

Competencies To Be Used In This Role

Relationship Management & Team Working

Effective Communication

Business & Customer Orientation

Analysis & Decision Making

Organisation & Resource Management

Drive & initiative

Professionalism & resilience

Adaptable and flexible

Offer

Stable job – we offer permanent labor contracts
Above average fixed salary, performance bonuses
Tenure salary increases
Monthly meal tickets
Excellent relocation package for candidates outside Bucharest including: rent allowance, plane ticket refund, hotel accommodation for the first month
Multilingual exposure – we serve international clients daily – join us and improve your spoken and written language skills with native speakers
Positive environment – we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
Community projects – we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!
Private medical insurance coverage – we work with one of the best suppliers, Medlife Medical Center where you will benefit from a Professional package

Other Fun Stuff

Special discounts provided by our partners in different industries (Banking, Telecom, Gym & Fitness)
Free massages on site, fruits every week to boost your energy, free books rent and delivery to support your career growth
Special discounts for our team members in AFI mall where our office is located

Skills

• Sales
• Customer Service
• Communication
• Good Problem Solving
• Ability To Prioritize Tasks
• A Team Player
• Analytical Skills
  
  

Information

Company

TELUS International Europe

Sector
Customer Service

Min. studies
High-school

Min. experience
No experience

Contract
Permanent

Contract duration
Indefinite

Salary range
To negotiate

Workday
Full-time

Vacancies
10