Bucharest

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Fișa jobului

Your Mission

 Quality Assurance and Customer Satisfaction:
  • Ensures quality targets laid out are met;
  • Implements and performs effective quality controls as per documentation requirements;
  • Provides feedback to each team member to ensure adherence to quality requirements;
  • Assesses performance of teams and counsels for performance improvement;
  • Ensures VOC scores are met or exceeded;
  • Develops process maps; documents the control methods regarding the quality KPIs and the reporting system;
  • Works out the collected data and provides on time accurate reports;
  • Carries out periodic analysis to determine the process quality baseline and identify trends;
  • Financial Perspective Contributes to the vertical QNS target through Quality Initiatives;
  • Ensures excellent customer relationship management and makes sure the client is referenceable;
  • Drives resolution of client complaints and escalations

Training
  • Ensures Training Needs Analysis is done regularly for all team members in order to address individual development needs to support business goals;
  • Ensures Training schedules are followed and delivered;
  • Identifies, develops and mentors a successor;
  • Complies to all internal regulations and policies;
  • Performs any other reasonable tasks that are needed for process excellence.

Your Profile
  • Fluency in English and German.
  • Bachelor's Level Degree or equivalent.
  • Strong oral and written communication skills.
  • Proficiency in MS office applications.
  • Good Excel knowledge.
  • Process oriented, organized, structured and detailed.
  • Presentation skills.
  • Service minded, able to take the customer perspective.
  • Proven ability to develop employees by identifying learning and communication styles thus responding with appropriate levels of coaching, mentoring, discipline and support.

You Will Enjoy
  • Bonuses for your results.
  • Employee referral bonuses.
  • Medical coverage for you and a dear one .
  • Meal-tickets, free coffee, pastries and fruits, to keep you energized.
  • Bookster and Benefits Online for you to enjoy your hobbies.
  • A great office, a friendly atmosphere in a multi-cultural environment.
  • Teambuilding and Christmas party.
  • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training.
Nivel de vechime

Asociat

Tip de angajare

Full-time

Ocupație

Asigurarea calității

Sectoare de activitate

Marketing și publicitate

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