Candidatul ideal

Education: University degree is desirable
Track record: 5 years of experience in an operating management role in a Call center or a similar business
Born Leader: Strong skills in coaching, driving improvements, best practices and management.
Toolkits: Knowledge of service management and project delivery methods; Six Sigma, DMAIC is desirable.
Implementer: Having the skills to transfer high level objectives and strategies to teams and individual targets and developing detailed action plans.
Ability to analyze industry metrics, identify drivers and possible impact on customer and market interactions.
Responsible: Understanding of the impacts and costs and benefits of potential actions.
Excellence the skill of organization, time management and prioritization skills.
Having the power of persuasion combined with excellent presentation skills both internally and externally.
Ability to negotiate, mediate and motivate. Fast thinker and adaptable to the needs of a fast-changing business.
Having a background in Sales and experience with Microsoft as a customer as well as with their store.
IT skills: Product knowledge of MS Project and MS Office apps (Excel, Word, PowerPoint, OneNote).
Language: Business fluent in English. Another foreign language represents a big plus.
Flexible: Team player opened to feedback and criticism.
Having a high level integrity and a hands-on mentality.
Wanderlust: Being familiar with different countries and cultures and being opened to travel.

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Responsibilities

Coordinator: Aligns with Account Management and Service Delivery Management while being responsible for site specific implementations of agreement made between the parts. (Ensures SOW compliance) .
Manages projects and implements improvement plans where needed
Result driven by nature: Makes sure that targets are achieved with regards to quality and operational KPI`s as well as relevant support metrics.
Tester: Evaluates daily performance indicators and finds areas of improvement along with the OPS, Service Delivery Management and Quality Manager to develop and implement action plans
Cost effective: Manages the internal budget objectives and costs and ensures appropriate headcount. Provides accurate invoice information to the Account Management.
Diplomat: Exchanges the best practices with SDM counterparts at other sites and facilitates alignment among other departments.
Reporter: Manages, motivates and develops direct reports
Role model: Creates a culture of continuous improvement of processes and efficiency of services. Implements the best practices for standard and processes with excellence

Our offer:
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Lunch vouchers

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Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas

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