Program Manager

Responsibilities:

• Manage large global deployment programs (technology services products) including customer

education, setting expectations, process definition, establishing appropriate thresholds, relationship

building, on-site implementation workshop delivery and project management meeting facilitation, be a

strategic partner in influencing decisions for the future.

• Serve in consultant role during implementation to both assure minimal disruption and to streamline

internal and external processes. Analyze customers’ business requirements and develop innovative and

effective solutions to the challenges they face. Bring industry knowledge, world class capabilities,

innovation and cutting-edge technology to our clients along the F&A spectrum to help them improve

their performance.

• Provide coordination with IT to establish data interfaces options with customers, including establishing

data specs and evaluating data sets.

• Collaborate with offshore team to design, develop and configure product to customer specifications.

• Liaison with the operations, sales, marketing and product management team to ensure the best

experience for the customer and that customer requirements are considered for product evolution.

• At times, handle multiple projects/products in parallel for different customers in different regions and

time zones.

• Serve as customer representative ensuring that customer’s needs and requirements are communicated

to all departments supporting the customer to ensure successful implementation.

• Establish and drive customers to meet established system go-live dates. Collaborate closely with

technical team and customer’s systems and IT team in connection with data feeds, data mapping, and

new system training.

• Appropriately record project activities, accurately track and concisely report project statuses, and

manage projects within the defined model.

• Oversee hand-off to account management upon completion of implementation project.

Requirements:

 F&A domain and process understanding. Preferred - expertise or experience of having worked in any of

the F&A areas i.e. OTC, PTP or RTR

 Bachelor’s degree required. PMP/ Prince certification a strong plus.

 6-10 years’ experience in project management and account management, large F&A transitions or

software delivery

 Sound understanding of SDLC & overall technical knowledge of different applications (not limited to)

ERPs, system integration, workflows, databases, archival systems.

 Knowledge of SAP / ERP, Salesforce, Azure, AWS, RPA, e-Invoicing, OCR, BPM solutions / technologies will

be a big plus.

 Experience of managing critical projects that have complex requirements

 Strong project management skills, including the ability to manage and mentor project team members.

 Strong planning, organizational, time management and leadership skills.

 Excellent presentation meeting facilitation, communication (verbal and written) and listening skills.

 Strong system analysis and solution architecting skills.

 Ability to manage multiple projects and implementations in parallel with appropriate prioritization.

 Manage escalations and effectively utilize higher management in resolving challenging problems.

 Able to work well across departments and skill levels.

 Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.

 Flexibility and willingness to travel. At times it may be extensive and at short notices.