Process Improvement Specialist

Responsibilities:

• Support the development, prioritization and execution of performance improvement projects;
• Analyzes the existing processes, defines “to be” processes together with the business owners and suggests organizational structure and job requirements changes to maximize process improvements;
• Leads Operational Excellence Initiative (OPEX) and works together with the business owners to increase the maturity implementation level and to integrate OPEX as a business as usual;
• Drive operational excellence trough IT development process;
• Assesses new procedures developed by business owners and validates them to reduce overlapping, inconsistences, duplications etc;
• Creates the tools to measure process efficiency, resources calculation and supports the business owners in the implementation;
• Identify and implement process metrics and KPI dashboard to measure process performance;
• Provide recommendations to operational teams and business owners on ways to optimize/maximize performance revenues and participate in the definition of features success;
• Create project plans for the process improvement initiatives and ensure the completion of projects against defined benefits and timelines through project tracking and reporting;
• Communicate gaps in process designs and implementations to upper management.

Requirements:

• Minimum 3 years of professional experience in the financial sector as process specialist, project manager or similar;
• Technologies/trends/marketplace knowledge;
• Experienced in cross functional team management in a matrix organization;
• Analytical, problem solving ability;
• Organizational and structuring abilities;
• Experience in leading and implementing change;
• Flexible and comfortable working in a fast paced, dynamically changing environment;
• Lean Six Sigma fundamentals, tools & methodologies;
• Excellent communication skills and fluency in English.