Premium Services Sales Consultant (24/7 - including nightshift)

What you will be doing

90% of your time you will:

• Answer phone calls and chats from existing customers, help them with the remote application installation;
• Attempt cross selling other services from the portfolio;
• Help end users understand software.

10% of your time you will:

• Respond to emails from customers;
• Maintain skills required for specialization in computing;
• Actively seek opportunities to increase and leverage skills.

Responsibilities

• Offer phone and chat assistance to existing customers;
• Perform remote assessments of customers’ systems to determine if cross selling another service is feasible;
• Promote the Bitdefender services to customers (to reach the allocated sales quota);
• Ensure all the established KPIs are reached – sales quota, phone and chat availability, customer experience index;
• Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis;
• Collect and share customer feedback with the other teams involved in the support process;
• Determine users’ technical needs and provide them with appropriate solutions.

• Excellent command of the English language (both written and spoken);
• Customer oriented attitude;
• Excellent communication and negotiation skills;
• Initiative and proactivity;
• Medium knowledge about common operating systems;

• Strong interpersonal skills and the ability to work well under pressure;
• Strong written and verbal communication skills, ability to multi-task.

• You’ll be part of a great, highly knowledgeable team;
• You’ll work in a challenging and smart environment;
• We offer continuous trainings and you’ll have the opportunity to increase your technical knowledge and customer service skills;
• We offer a flexible schedule – even though you’ll work morning, afternoon, night shifts and weekends, we personalize each person’s schedule according to their needs.

You will be working also on extended weekends order to ensure the Bitdefender business objectives, 24 hours a day, 7 days a week. 

Please apply only if you available for working in shifts!