O2C Specialist

The O2C Specialist manages the accounts receivable processes within the FSC, enabling the execution of quality services. This role supports having systems, documentation, compliance and reporting in place and supports continuous improvement projects to provide highly effective and efficient end-to-end processes to the company divisions.
 
Service Delivery:
•    Supports transitions and knowledge transfer, monitoring critical deliverables
•    Supports processes are migrated to the blueprint as per agreed timelines
•    Operational oversight to provide services at expected levels with a clear customer focus, including handling the exceptions. Provides functional guidance to the team members. Interacts proactively within FSC and Divisions to ensure accurate accounting, and financial reporting. Resolve all escalated issues and disputes.
•    ensures productivity, continuous improvements and seamless service
•    Collaborates with key stakeholders, including accounting authorities/auditors
•    Serves as a Subject Matter Expert for related policies and processes
•    Act as System Key User Lead and actively initiate and participate in improvements to sustain a highly effective and efficient process, and realize cost reduction opportunities including areas to standardize processes to optimize investments made in global ERP/SAP systems and financial services
•    Support the measurement and delivery of service levels and SLA/KPI targets
•    Proactively challenge the Status Quo, making fact based recommendations
•    Manage day-to-day activities:
o    Ensure proper document management (incl. document reception, sorting, scanning and validation)
o    Perform Customer Master Data Maintenance in collaboration with Commercial Operations
o    Lead regular statement reviews, i.e. invoicing
o    Ensure customer invoices and statements are correct, credit memos are promptly issued, disputes are promptly resolved & customer payments are promptly and accurately posted
o    Manage balance sheet reconciliations of allocated accounts and ensure timely resolution and clean up of overdue items identified
o    Recognize revenue and deductions including accurately accounting and reporting of Gross sales to arrive at a final Net Sales figures. Intensive interaction with both Contracts Administration and Commercial Ops is required in order to understand the correct assumptions to use in accrual estimates.
o    Ensure proper accounting of financial transactions and accounting specific questions are well addressed and solved
o    Perform the preparation of month-end financial reporting incl. assessment of the provisions
o    Ensure the creation and maintenance of adequate accounting records to meet the requirements of local legislation and Novartis required standards
o    Resolve General Accounting related issues and disputes, escalate as required or coordinate with various departments
o    Manage Credit Limits Setting & exception processing


•    Actively support FSC working style by being inclusive, proactive, respectful, and results driven in alignment with Novartis Values and Behaviours
•    Act service oriented to enable service lines to deliver a high-performing organization and drive improvement/standard solutions while cultivating customer service focus culture
•    Drafts and submits the monthly expense statement (TER) documentation in accordance with the internal procedure;
•    Has the obligation and responsibility to comply with the local Quality Assurance Policies and Procedures: product conformity and quality, reporting and escalation of quality incidents /GxP / non-conformities, escalation of activities potentially compromising product quality or the independence of quality organization, or the integrity and accuracy of documentation;
•    As all other Novartis employees, he/she is tasked with the direct reporting of adverse events notified in connection with Novartis products, pursuant to relevant procedures; the report shall be sent to the company’s Medicine Safety Officer or his substitute immediately following the communication of the adverse event (or within no more than 24 hours).
•    Has the obligation and responsibility to comply with the company Internal Regulation and all the internal Policies and Procedures, including the rules on the occupational health check-ups and the participation to and compliance with occupational safety and emergency trainings.