SYKES ENTERPRISES EASTERN EUROPE S.R.L.
Night Shift - Home-based - Customer Care with English
Candidatul ideal
REQUIREMENTS
Advanced level of English
Availability to work Nightshifts
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)
Descrierea jobului
SYKES is looking for a problеm-solver!
Wе arе а multinational compаny with hеаdquаrters in the US, аccommodating a dynаmic еnvironment with peoplе from all ovеr thе globe (native spеаkers includеd). We teamed up with world’s most known brands to help them keep their strong reputation among customers.
Your main responsibility will be to answer enquires coming from end users via phone, e-mail and chat.
YOUR DAILY TASKS
Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative forms
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff
OUR BENEFITS PACKAGE
Paid professional technical training
Monthly performance-based bonuses
20 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Descrierea companiei
Descrierea companiei
SYKES is a leading, global digital-marketing and customer-care outsourcer. SYKES provides differentiated, full lifecycle customer-engagement services to Global 2000 companies and their end consumers at key touchpoints. Headquartered in Tampa, Florida, SYKES’ comprehensive suite of solutions addresses the needs of major companies around the world — serving such industries as communications, financial services, technology, healthcare, transportation and leisure, insurance, retail and energy.