Monitoring Platform Engineer - 2nd level

Context Of The Job

With over 4000 employees, Cegeka is one of the most important ICT providers in Benelux. We develop, implement and manage IT applications and infrastructures for medium-sized and large organizations. We overcome challenges for clients in the healthcare, social security, retail, public, industry, logistics and financial sectors. Customers use our services to implement and integrate IT infrastructures, managed services, outsourcing, user support, desktop management, the development and implementation of applications, technical support and consultancy. With our own data centers in Hasselt (BE), Leuven (BE) and Geleen (NL), we are ready for the future and for new business models, and so are our customers. As well as the Belgian domestic market, Cegeka also has branches in the Netherlands, Poland and Romania, where we have subsidiary companies for remote management and software development

Job Mission

Cegeka is a System Integrator that provides Managed Services for multiple customers across Europe on a 24 by 7 basiThe STAID (Shared Technology And Infrastructure Delivery) Division is structured on 3 main levels of technical competence: Support Engineer, System Engineer and Architect. The 3 levels act as a team to ensure customer satisfaction.

As a Monitoring Engineer (Support Engineer), you will be integrated in an existing Team ofMonitoring Engineers and 6 Developers which are maintaining the Cegeka global monitoring environment and writing software to automate the internal processes.

You will play an important role in the architecture of the infrastructure and provide 2nd line support for operational monitoring activities. In addition to this, you will develop good scripting capabilities for automation purposes, learn new skills on how to configure databases, webservers, load balancing, replication, etc.

You will work under normal business hours. However, you may be involved in a stand-by schedule that occurs outside business hours.

Position Responsibilities

• Install/configure and maintain Linux based systems
• Configure/develop and deploy Zenoss monitoring solutions on different type of environments
• Troubleshoot basic and complex monitoring related issues on network and software level
• Develop custom monitoring checks and automate monitoring processes using different scripting languages
• Analysis of support requests assigned to the Monitoring Team
• Ticket follow-up and escalation in accordance with priority, impact and SLA’s
• Ownership and responsibility for all tickets assigned to the Monitoring queue’s
• Working in close collaboration with your colleagues to ensure that service delivery to the customer is a true omni-channel experience
• Attendance to external trainings and team meetings
  
  

What You Should Have

• Experience or interest with Linux and Windows operating systems
• Good understanding of a server architecture
• Relevant experience with Zenoss or any other monitoring solution as SCOM, Nagios, Grafana, Prometheus etc.
• Ability to install/configure and maintain Linux/Windows environments
• Hands on experience with monitoring methodologies like SNMP, Winrm, SNMP Traps, agent/agentless, rrdtool, etc. or willingness to learn them
• Troubleshooting skills on different levels (networking, OS, etc.) for different environments
  
  

Nice To Have

• Experience with DevOps related technologies (Ansible, Docker, Git, Jenkins etc.)
• Scripting experience in a scripting language like Python/Bash/Powershell or any other similar language
• Knowledge of HA/redundant setups (drbd, pacemaker), replication technologies for databases (MySQL, PostgreSQL)
• Experience with ITIL
  
  

How You Should Be

• Analytical, with technical and diagnostic skills
• Have good communication and time management skills
• Team player with a strong desire to work in a collaborative environment
• Have demonstrated ability to identify process improvement opportunities, knowledge of change management and experience implementing new process/technology to standardize operations
• Customer focused
• Able to quickly adapt to constantly changing business priorities
• Able to work independently, as a pro-active team member with initiative
• Able to perform well under stress
• With a high sense of task ownership: follow up from A to Z
• Fluent in English (writing and speaking)
• Willing to travel
  
  

What We Offer (bonuses, Benefits)

• Headquarters in the centre of Bucharest (Victoriei Square)
• Flexible working environment within a dynamic team
• We leave you room to balance your work and private life - 22 days as annual vacation, plus 1 day added at every 3 years within the company
• Private medical subscription, you can choose from 2 providers
• Meal tickets
• Free Gym Subscription - fitness, aerobic, pool (according to internal policies)
• Preferential rates to 7Card subscription
• Access to a modern library
• Massage within the company premises
• Team events (team-buildings, team hangouts, Christmas party, etc.)
• Relaxation room (foosball, darts, board games, X-box, etc.)
• Access to various training programs (soft and hard skills trainings, according to the internal policies)
• Being part of a growing organization with Belgian roots