Lead Technical Support Assistant - Dutch

Lead Technical Support Assistant - Dutch

Launch innovations in nearly every commercial and defense aircraft platform

Job purpose: Providing Level 1 technical support for security products, providing answers and solutions related to the product portfolio.

Responsibilities

• Coverage of Technical Support Helpdesk (Hotline & e-mail)Providing technical support level 1 for client’s security products - anti- burglary systems, video control and access control. This includes: Resolving customer issues and providing technical support and client counseling, checking product problems,registering problems reported in SalesForce.Com
• Providing detailed information to range specialists about clients complaints and problems that are unsolved.
• Escalating problems to team leaders of sales support issues for products.
• Sending feedback about product improvements to sales support, team leaders and project managers.
• Sending feedback related to the most common issues raised by customers to product managers.
• Informing the regional sales support teams of customer training requirements based upon the frequency of incoming calls from certain companies or certain clients.
• Ensuring technical knowledge and expertise, on the relevant products within a portfolio, including legislative and regulatory approvals, is maintained to a high level.
• Utilizing the SFDC article knowledge base to resolve customer issues in a timely manner.
• Working closely with Level 2 agents and Range Specialists to develop product knowledge to achieve independent call handling.

20 Facilitate issue identification and analysis 20 Investigate and resolve technical issues 20 Track requests resolution 20 Provide technical training 20 Build relationships with customers

YOU MUST HAVE

• High School Diploma, or equivalent.
• Proficiency in Dutch
• Some experience in a similar role.
  
  

WE VALUE

• Bachelor degree in Management, Computer Science or a technology related discipline
• Experience in the industry is preferred
• Excellent interpersonal and verbal & written communication skills
• Strong continuous improvement mindset, strong leadership impact
• Experience with Salesforce.com and SharePoint
• Demonstrated experience with Knowledge Management & Call Center Management
• Good administration skills

US Military
INCLUDES

• Continued Professional Development
  
  

Additional Information

• Job ID: req184162
• Category: Customer/Product Support
• Location: 3 George Constantinescu,, Upground building, 5th floor (entrance A) District 2, Bucharest, B 020339 ROU
• Nonexempt
  

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.