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HCL Technologies Ltd
L2 Consumables Support Representative with German
Are you ready for a change in your professional career? Why don’t you come & meet us?
We are looking for a skilled, proactive and self-motivated individual to come and join us!
The Ideal candidate should have:
- Good level of both German and English skills
- Strong Customer skills
- A professional manner in providing support via telephone and E-mail
- Be able to work under pressure and deliver results
- Problem solving skills
Major responsibilities:
- Placing phone orders from end users (exceptions only)
- Validating customer account details & entitlements and communicating these to our customers
- Ensure business targets on Consumables cost are achieved
- Organise part collections from customers
- Chasing orders
- Organise part collections from customers
- Monitoring account usage
- Monitoring internet trading (work with brand protection team)
- Ensuring consistent and accurate application of processes