Bucharest

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Fișa jobului

We believe in the growth and development of our employees through a continual focus on providing clearly chalked out career

The work culture we breathe is that of being open as individuals and also as an organization.

Life at WNS is interplay of enthusiasm, innovation, ambition and growth.

Your Mission
  • Provide technical leadership to a team of L1/L2 support resources based in Bucharest, working for a German conglomerate.
  • Manage and own the incident/problem management process for the customer and support the end users on Queries, Tickets and Application issues / bugs.
  • Contribute to the planning of application release management and configuration change management process
  • Identify service improvements opportunities and interface with client managers to improvise on the service delivery and management.
  • Interact with client internal technical teams (L3) and external vendors to troubleshoot and resolve complex application related problems

Your Profile
  • Strong German communication skills – Written & Oral
  • Previous experience in handling a team of 6-10 members comprising of L1 and L2 experience on application support.
  • Good understanding of ITIL process
  • Strong knowledge and work experience on .Net & MS-SQL/ Informix based applications. Additional experience in Lotus Notes and Java would be a plus
  • Experience of escalation management
  • Strong interpersonal and communication skills with customer stakeholders.

You Will Enjoy
  • A great office, a friendly atmosphere in a multi-cultural environment. Teambuilding andChristmas party
  • Wide range of development and training options (including soft skills and language courses). Dedicated buddy training
  • Bonuses for your results
  • Employee referral bonuses
  • Medical coverage for you and a dear one
  • Meal-tickets, free coffee, pastries and fruits, to keep you energized
  • Bookster and Benefits Online for you to enjoy your hobbies
Nivel de vechime

Nivel mediu de experiență

Tip de angajare

Full-time

Ocupație

Tehnologia informației

Sectoare de activitate

Marketing și publicitate

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