IPTV Front Office Software Engineer

JOB DESCRIPTION

• Supervision 24/7 of all Project related services and applications in accordance with the agreed service levels;

• Take the first corrective actions to isolate and neutralise the incidents and if necessary escalate to next technical level support;

• Dispatch and control 1st line Field Service technicians.

MAIN TASKS

• Network surveillance, 1st Level restoration and preventive maintenance;

• Work utilising pre-prepared Instruction SETS, Script commands, etc.;

• Handle 80% of upcoming issues and 20% escalate to Back Office;

• Ticket record and solve standard problems;

• Interaction with other technicians, customer technical staff and other groups within Service Delivery organisation;

• Responsible for creating Trouble Tickets (TT) and work orders (WO) for network and service functionality and to escalate within the department / group as well as to the Back Office units / 3rdParty / supplier partner functions so that service layer may be maintained at specified level;

• Report on relevant KPI’s in relationship to agreed levels;

• The engineer will be the responsible team member, working in a shift 24x7.

KNOWLEDGE, EXPERIENCE AND TECHNICAL SKILLS

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering;

• Experience with ICT operations and maintenance support is a plus;

• Experience in a monitoring environment using a network management system;

• Experience in a Network Operations or IT service desk environment;

• Good understanding of IT technologies;

• LINUX : navigation, system health status, processes, find combinations commands SQL: basic SQL commands, results of some queries, how to combine /sort tables

• IPTV projects knowledge could be a plus

• Previous experience in NOC environment could be a plus.

PERSONAL SKILLS

• Team player;

• Good understanding of Romanian and English 

• Analytical and incident/problem resolution and prioritization skills;

• Operational awareness and ownership;

• Hands-on, practical approach, know “to get things done”;

• Willing to learn and constantly improve technical knowledge;

• Discipline on process adherence, reporting and administration;