IPTV Back Office Software Engineer

Junior Back Office Software

Huawei is a leading global information and communications technology (ICT) solutions provider. Driven by a commitment to sound operations, ongoing innovation, and open collaboration, we have established a competitive ICT portfolio of end-to-end solutions in telecom and enterprise networks, devices, and cloud technology and services. Our ICT solutions, products, and services are used in more than 170 countries and regions, serving over one-third of the world's population.

 Huawei is committed to enabling the future information society, and building a Better Connected World.

Anywhere you are, Huawei is there.

Join us for Building a Better Connected World.

MAIN TASKS

JOB DESCRIPTION

• normal business hours (M -> F: 09:00 – 17:30) On-Call if required

• Troubleshooting tickets from FO/1st Line

MAIN TASKS

• Work utilising pre-prepared Instruction SETS, Script commands, etc.;

• Ticket record and solve standard problems;

• Interaction with other technicians, customer technical staff and other groups within Service Delivery organisation;

• Implement solutions/changes based on the work instructions

• Support for Problem and Capacity Management

• LINUX /SQL / application troubleshooting

• Escalate trouble tickets to 3rd level, 3rd parties,

KNOWLEDGE, EXPERIENCE AND TECHNICAL SKILLS

• Bachelor degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering;

• Experience with ICT operations and maintenance support is a plus;

• Experience in a monitoring environment using a network management system;

• Experience in a Network Operations or IT service desk environment;

• Good understanding of IT technologies;

• LINUX : navigation, system health status, processes, find combinations commands SQL: basic SQL commands, results of some queries, how to combine /sort tables

• IPTV projects knowledge could be a plus

• Previous experience in NOC environment could be a plus.

PERSONAL SKILLS

• Team player;

• Good understanding of Romanian and English

• Analytical and incident/problem resolution and prioritization skills;

• Operational awareness and ownership;

• Hands-on, practical approach, know “to get things done”;

• Willing to learn and constantly improve technical knowledge;

• Discipline on process adherence, reporting and administration;