Implementation Manager PTP/ OTC/ RTR

Responsibilities:

 Manage large global implementations (technology services products) and be accountable for end-to-end

project aspects – collecting design requirements, customer education, setting expectations, process

definition, establishing appropriate thresholds, relationship building, on-site implementation workshop

delivery.

 Serve in SME role during implementation to both assure minimal disruption and to streamline internal

and external processes.

 Analyze customers’ business requirements and develop innovative and effective solutions to the

challenges they face.

 Develop and review project plan, milestones and design documentation.

 Provide coordination with IT to establish data interfaces options with customers, including establishing

data specs and evaluating data sets.

 Collaborate with offshore team to develop and configure product to customer specifications

 Collaborate closely with technical team and customer’s systems and IT team in connection with data

feeds, data mapping, and new system training. Provide guidance to technical leads and developers.

 Appropriately record project activities, accurately track and concisely report project statuses, and manage

projects within the defined model.

 Raise escalations and effectively utilize higher management in resolving challenging problems.

 Oversee hand-off to account management upon completion of implementation project.

Requirements:

 Excellent overall technical knowledge of different applications (not limited to) ERPs, system integration,

workflows, databases, archival systems.

 Bachelor’s degree required. PMP/ Prince certification a strong plus.

 6-10 years’ experience in tool implementation, project management and account management.

 PTP, OTC or RTR process expertise required.

 Ability to design complex solutions. Prior development experience will be an advantage.

 Knowledge of SAP / ERP, Salesforce, Azure, AWS, RPA, e-Invoicing, OCR, BPM solutions / technologies

will be a big plus.

 Proficient with Waterfall and/or Agile software development methodology.

 Strong project management skills, including the ability to manage and mentor project team members.

 Strong planning, organizational, time management and leadership skills.

 Excellent presentation meeting facilitation, communication (verbal and written) and listening skills.

 Strong system analysis and solution architecting skills.

 Ability to manage multiple projects and implementations in parallel with appropriate prioritization.

 Raise escalations when required and effectively utilize higher management in resolving challenging

problems.

 Able to work well across departments and skill levels.

 Ability to outline goals and outcomes, gather data, brainstorm on solutions, evaluate pros and cons.

 Flexibility and willingness to travel. At times it may be extensive and at short notices.