Head of Solution Delivery Management

About us

The Adecco Group is the world's leading provider of HR solutions. 

With more than 33,000 FTE employees and a network of over 5,500 branches, in over 60 countries and territories around the world, we offer a wide variety of services, connecting over 700,000 associates with well over 100,000 clients every day.

The services we offer fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. The Adecco Group is based in Zurich-Glattbrugg, Switzerland and we are a Fortune Global 500 company listed on the SIX Swiss Exchange.

Reporting to: Regional Head of Solution Delivery Management

Job purpose

• Works in close collaboration with the Business Units to understand the business customer and process owner issues and requirements.
• Drives synergies across the business by understanding commonalities across business processes
• Develops and governs holistic target pictures and roadmaps for solutions in coordination with all relevant Business Partners
• Designs, build and implements solutions in accordance local and global IT strategy
• Owns the solutions and ensures Application Lifecycle processes are adhered to appropriately
• Supports applications adoption and interacts with infrastructure support to meet the agreed SLAs

Stakeholders to be managed

• Global Business Partners and local Business heads are the primary customer of solution Delivery
• Architects
• Security & Risk
• PMO
• IT Production team members
• IT Strategy & Governance team members
• External partners for solution development
• IT Quality Management
•  

Measured on

• Customer satisfaction of solutions delivered to the business
• End User satisfaction of solutions
• Delivery of solutions that meet requirements and are delivered on-time and within budget
• Availability and performance of systems according to Service Level Agreements
• Percentage usage of solutions by business

For more job openings please visit our website and register your CV in our database to be eligible for current or future job openings. Please go to IOS or Android market to download our Apps. All application are considered strictly confidential. Only suitable candidates will be contacted.

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