Bucharest

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Fișa jobului

Head of Operational Service and Support

Job Description
  • Organize, manage and control the entire activity of the department – office support, physical entities products and services, new legislative changes monitoring and their systematic and document implementation, new products and functionalities development and testing, distraint letters overall administration monitoring as well as complaints response administration process;
  • Prepares assignments for new products and functionalities;
  • Responsible for submitting regulatory records related to bank accounts and distraints;
  • Prepares new and updates existing rules, procedures and guidelines for department and office work;
  • Visits bank offices for optimization and regulation of working with clients;
  • Attends seminars and training with the Central Bank on new reports and requirements;
  • Overlooks the complaints response overall flow.

Requirements

Skills and abilities:
  • Excellent communication skills, both oral and written
  • Adequate knowledge of organizational effectiveness and operations management
  • Familiarity with business and financial principles and practices
  • Able to effectively communicate with all levels of the organization
  • Demonstrable problem solving skills
  • Leadership and organizational skills
  • Able to work effectively under tight deadlines
  • Adaptability and flexibility, especially in a rapidly changing environment

The Ideal Candidate
  • University degree in the area of Economics or Finance
  • Professional experience in the financial sector – minimum 3 years
  • Excellent knowledge of English
  • Proven work experience with physical entities products (accounts, deposits) and operations management
  • Previous experience in branch support
  • PSD 2 awareness
  • Ability to analyze and evaluate processes and functions
Nivel de vechime

Director

Tip de angajare

Full-time

Ocupație

Servicii pentru clienți

Sectoare de activitate

Relații publice și comunicare

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