Huawei Technologies
(G)TAC Core Network Engineer
Fișa jobului
Global Technical Assistance Center Core Network Network Engineers are providing fault/problem management and incident management support on Huawei Core products.
Main activities are comprised of:
Incident Handling:
•Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support.
Troubleshoot Service:
•Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
•Identify customers concerns and critical problems based on customer interaction;
Remote Delivery:
•Performing network upgrades/ updates in accordance with the Change Management process;
•Provide detailed information on how to set up, configure or upgrade Core products and their features;
Systematic Operation:
•Use trouble ticketing system for tracking customer interactions and fault analysis;
•On-call duty;
What should the ideal candidate have:
•Bachelor's Degree in Telecommunications or Computer Science;
•Familiarity with GSM/CDMA/WCDMA/LTE related principle and protocol;
•Experience in CS (VoLTE/MSC/HSS), PS(PCRF/EPC), IMS, or NFV network design and maintenance;
•Experience with Huawei Core Network products is considered a big advantage;
•Previous experience in NOC environment is considered be a plus;
•Excellent communication skill and team player;
•Fluent Romanian and English communication skills;
•Availability of international travel or scheduled night activities;
Nivel de vechime
Nivel mediu de experiență
Tip de angajare
Full-time
Ocupație
Tehnologia informației
Sectoare de activitate
Telecomunicații