(G)TAC Core Network Engineer

Global Technical Assistance Center Core Network Network Engineers are providing fault/problem management and incident management support on Huawei Core products.

Main activities are comprised of:

Incident Handling:

•Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support.

Troubleshoot Service:

•Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;

•Identify customers concerns and critical problems based on customer interaction;

Remote Delivery:

•Performing network upgrades/ updates in accordance with the Change Management process;

•Provide detailed information on how to set up, configure or upgrade Core products and their features;

Systematic Operation:

•Use trouble ticketing system for tracking customer interactions and fault analysis;

•On-call duty;

What should the ideal candidate have:

•Bachelor's Degree in Telecommunications or Computer Science;

•Familiarity with GSM/CDMA/WCDMA/LTE related principle and protocol;

•Experience in CS (VoLTE/MSC/HSS), PS(PCRF/EPC), IMS, or NFV network design and maintenance;

•Experience with Huawei Core Network products is considered a big advantage;

•Previous experience in NOC environment is considered be a plus;

•Excellent communication skill and team player;

•Fluent Romanian and English communication skills;

•Availability of international travel or scheduled night activities;