GNOC Back Office CORE CS Engineer

MAIN TASKS

• Preparing of Change management Low Level Design, including providing valuable technical inputs in the interface between High Level Design and LLD.
• Level-3 / Level-4 level fault restoration and configuration (Incident & Problem) management of work delegated.
• Contribute to the continuous improvement of design practices and network implementation process
• Act as contact point for incidents from various functions like SOC, Customer Care, IT etc
• Ensure Back office operations services are delivered according to contract, SLA and contribute to customer satisfaction.
• Emergency restoration procedure and processes oriented.
• Prepares Incident /Root Cause Analysis reports.

• Resolve incidents by register, analyze, co-ordinate and guard progress, update incident tickets;
• Resolve incidents by co-ordinate 2nd/3rd line supplier support;
• Implement changes by administrate, analyze, plan, check, feedback (propose alternatives), test (rollback checks) and execute changes in line with change management process;
• Resolve problems by performing root cause analysis and implement changes for Voice domain/services/elements;
• Manage or perform installation of network equipment and basic configurations of routing and switching equipment on all Core Voice systems;
• Coordinate and perform all required activities to recover from major network failures; Perform first line maintenance using established operations procedures and practices. Supply work around solutions in case of persistent faults;
• Actively improve efficiency and implement new tools supporting end to end quality improvement and visibility;
• Responsible for operational acceptance new systems/applications;
• Responsible for the continuous performance of applications/systems by supporting performance management process with Voice domain/element specific investigations;
• Responsible for operational acceptance new systems/applications;
• Advices management in improvement proposals;
• Support and manage improvement projects;
• Coordination of tasks;
• Knowledge share within team (WIKI updates, documenting workarounds, working procedures);
• Creates operational procedures for incident and problem management for 1st line departments;
• Reports on progress problem management towards service manager;
• Reports/presents progress reports on above topics;
• Implementation, testing and modification of Roaming partners;
• Maintain contact with all national and international roaming partners.

KNOWLEDGE, EXPERIENCE AND TECHNICAL SKILLS

• Bachelor or Master degree or equivalent level gained by experience, in Information Technology / Electronics / Telecommunications / Data communications Engineering;
• Experience with ICT operations and maintenance support;
• Be able to judge on operational acceptance complex new systems / applications;
• At least 3 years of experience in operational mobile Voice support;

Mobile Voice (team/platform/services specific knowledge)

• Good understanding of mobile and ISP network architecture (GSM, GPRS, UMTS, IP, Internet);
• English language skills (good verbal and written);
• Experienced in ITIL processes;

• Mobile Voice Core: MSS/MGW/HLR(Nokia), STP/MNP(Oracle),IMS(Huawei);
• In dept knowledge of protocols: SS7, SIGTRAN, CAMEL, ISUP, MAP, Megaco;
• Linux experience is a plus;
• Network and performance monitoring;
• General understanding of Traffic cases.              

PERSONAL SKILLS

• Technical leadership;
• Strong interpersonal skills and able to influence people;
• Strong coaching and knowledge transfer skills;
• Flexible working hours (on call support and night work);
• Team player;
• Discipline on process adherence, reporting and administration;
• Be able to work under high operational pressure/stress;
• Customer oriented;