Customer advisor with Serbian/ Croatian

Main Activities:

• Ensure the customer relationship by call in order to respect the defined level of service quality:
• Prepare the discussion before realizing outgoing calls (prepare answers, define the aim of the call);
• Ensure order management and customer portfolio monitoring:
• Validate and record orders according to available offers for this customer (products and services) according to instructions:
• Manage customer order portfolio;
• Ensure liaison and additional action of field/uot/ commercial teams;
  




Requirements:

• Advanced in Serbian and Croatian;
  
• Very good communication skills;
• Bachelor Degree;
• Customer orientation;

• Meal vouchers and lunch discount;
• Commercial bonus, language bonus, accommodation support.
  
• Partial deduction of holiday tickets and public transport costs;
• Medical subscription;
• Fruits, juice, water and coffee at the office;
• Employee discounts, allowance and financial aids.