Cloud Services Technical Manager

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

The challenge

Behind everything the Adobe Digital Marketing’s customers see online is the architecture built by the Technical Operations team to keep it running. From developing and maintaining our data centers to building the next generation of Adobe platforms for Digital Marketing, we make Adobe Digital Marketing’s product portfolio possible. We're committed to keep our networks and systems up and running, ensuring our users have the best and fastest experience possible.

As a Core Services Manager, you lead a team of highly talented team composed of DevOps, cloud specialists and software engineers, that are responsible for missing critical infrastructure services for Digital Marketing. The ability to communicate well is crucial, and you manage multiple initiatives with multiple engineers potentially across multiple teams in order to achieve Adobe’s reliability and efficiency goals. You thrive on innovation and driving ideas forward, you enjoy working cross-functionally.

What You’ll Do

Build and serve a successful and highly motivated team of engineers by:

• Participating in the hiring panel for scaling the team;
• Coaching and mentoring your team, ensuring each team member receives fair & on-time feedback;
• Designing & coordinating efficient onboardings;
• Establishing a trust-based environment in a globally distributed team;
• Coaching and guiding the team in challenging situations, on their way to the mastery;
  
  

Establish Systematic Reliability And Quality Assurance Best Practices By

• Solving problems relating to mission critical services and building automation to prevent problem recurrence and scale the business.
• Continuously monitoring and improving Incident Response process;
• Establishing consistent and timely communication practices, including incident status reports, QSRs, OLA reports and others.
• Ensuring Continous Service Improvement by using an Agile approach
  

Drive and/or support implementation and operation for the team services by:

• Working closely with US peers and managers, aligning on prioritization and enabling the team to offer technology and services to other internal SRE and Engineering teams
• Facilitating local team communication and collaboration by using an Agile methodology
• Influencing and driving new strategic projects, initiatives, standards, service roadmaps and best practices in IT Operations and Software Engineering.
• Ensuring operational maintenance of platforms and services;
• Automating to maintain efficiency and foster continuous flow.
  
  

Facilitate Collaboration With Other Stakeholders By

• Defining processes and best practices to organise seamless collaboration between internal teams;
• Proactively engaging with other teams to improve architecture and the way of working;
• Helping in improving the services by establishing Service Level Objectives and Error Budgets;
• Working with internal teams to jointly establish Service Level Agreements, focusing on implementing the right monitoring to enable our customer success..
  
  

Minimum Qualifications

What you need to succeed

• Minimum 3 years of experience managing end-to-end lifecycle of Infrastructure and/or Software Engineering projects.
• Technical knowledge and background, having the ability to understand the current context and solution architectures; capable of technical deep-dives into code, operating systems, networking, storage, containerization, virtualization, and cloud environments.
• Strong people management and leadership skills;
• Strong communication and self-organizing skills;
• Solid background in software engineering and infrastructure/cloud operations;
• A proactive and can-do attitude;
• Ability to work calm under pressure;
• Excellent written and verbal communication skills in English.
• Experience of working in a global environment and of managing global teams
• Understanding of working in a Matrix Management based reporting system
  
  

Preferred Qualifications

• Experience in designing and implementing scalable cloud based solution architectures for PaaS, IaaS or SaaS.
• Experience with compute technologies (virtualization and containers), automation and/or open source software.
  
  

What Leading At Adobe Means

We evaluate leadership based on these five capabilities:

• Demonstrating Strong EQ (Be Aware) – Having a keen sense of self awareness is the foundation of leadership at Adobe. As a leader, we look to you to inspire teams to greatness with empathy and mindfulness of your impact on others from interns to the Board of Directors. And whether you’re in headquarters, New York, London, Tokyo or Bangalore, you’re attuned to emotional, situational and cultural surroundings and adapt your approach accordingly.
• Selecting Talent (Be a Recruiter) – You’re on top of current and future talent needs as the business evolves because one of your key goals is to build high performing teams. You do so by adopting a rigorous approach to hiring superior talent and are intentionally inclusive to attract diversity of ideas and experiences.
• Role Modeling Check-In (Be a Coach) – We don’t believe in annual reviews and rankings. That’s why, feedback flows continually at Adobe. You’re an inspirational and effective coach; a leader who discusses expectations, feedback and development regularly with your direct reports. To succeed in this role, you’ll need to address performance gaps early and effectively, and be open to seeking feedback from others to improve your performance and your team’s.
• Leading Change (Be an Agent of Change) – Change leadership is what you do! You proactively identify opportunities to align team goals with organizational change. You’re great at building support for change because you communicate with conviction and you help those around you to see both the rational and mechanics for business changes and how to adapt accordingly.
• Scaling the Business (Be an Owner) – You’re someone who sees and understands the vision of the company. You’re able to articulate business strategy and develop business processes, systems and structures to make performance sustainable. Your mission is to deliver an exceptional customer experience by promoting shared goals and driving accountability.
  

When you join Adobe, you can look forward to collaborating with the most genuine people in the industry, working on projects with real purpose, and having immense pride in the products we create and the customers we support. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, veteran status, cultural background or religious beliefs. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All. Learn more about our vision here.

Come create experiences that matter at a company that is recognized around the world and hear what our employees are saying about their career experiences on the Adobe Life blog.

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.