Back Up & Replication Engineer - Portuguese Speaker

Role main Objectives:

Troubleshooting for backup software ( Veeam Backup and Replication ) which also includes any underlying infrastructure component, ranging from physical servers and storage devices to application layer for Vmware ESXi, Microsoft Hyper-V, different Windows and Linux Versions.

Important qualifications:

• Full Proficiency for Portuguese language - writting, speaking, listening

• Advanced user or administrative level with the following areas: Windows OS 2008(r2)/2012(r2)/2016;
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS).
• As a plus, UNIX and/or Linux knowledge; VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DataBase engines (SQL/Oracle)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

What a Veeam Support Engineer does:

• Performs troubleshooting and analysis, including log file investigation
• Act as a technical focal point in relationships to fellow IT Professionals.
• She/he will take ownership of the customer problem or issue from the beginning of a support case through resolution. We troubleshoot on our end (in Veeam) as well as in 3rd party components from Microsoft and Vmware. We check if the issue is known or unknown, if it’s a defect, if it’s caused by misconfiguration, we correct it as break/fix scenario and educate the customer by explaining for the process and interaction works.
• Technical documentation of all customer interactions accurately and within SLA in our CRM tool

Join Veeam and you will enjoy a highly competitive compensation and benefits package:

• Competitive fixed salary
• Langugae Bonus
• Flexible benefits package which includes meal e-tickets premium private health care and dental services for you and your dependents, transportation allowance and parking;
• Wellness program including gym membership, massages in the office and company sponsored sports activities.
• Discount card (AFI Park Club)
• Training and development opportunities to further progress your career.
• International environment where you can learn from multiple cultures working in the same office.
• Gamification (internal rewards and recognition achievement based system.