Cluj-Napoca

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Fișa jobului

Our offer

You Can Expect From Us
  • Knowledge and support from more experienced engineers when needed
  • The best salary you can get for the value of your work
  • Respect for your private life and your choices
  • All tools required for high performance in your field
  • Continuous care of your well-being and an environment that invests in honesty
  • Responsible approach, long term commitments and stability


Your role

For This Specific Position You Will Need To
  • Take ownership of technical issues and collaborate with our development group to resolve more advanced issues when necessary
  • Be analytical with a willingness to explore options to solve technical customer issues
  • Communicate effectively with customers, including expectations for callbacks and follow-up on their issues
  • Follow helpdesk process to support cases
  • Document troubleshooting and problem resolution steps
  • Provide technical advice and answering queries from clients
  • Update records with resolutions
  • Suggest improvements to working practices


Your profile

We Expect From You To
  • Be fluent in Polish/Dutch and in English
  • Have work experience in first or second line support
  • Be passionate about cars
  • Understand automotive after sales issues
  • Be able to work in an effective and quality-oriented way
  • Have the ability to engage productively with customers
  • Have strong communication skills and a pragmatic attitude
Nivel de vechime

Începător

Tip de angajare

Full-time

Ocupație

Management

Sectoare de activitate

Producție electrice/electronice

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