Ideal candidate

The Order Administrator acts in the context of the order process and provides proactively and efficiently support to the sales community, transition managers and delivery account managers.
The ideal candidate should have:

• Fluent English – both Oral & Written
• Rigorous and strong skills in actions monitoring
• Attention to detail
• Autonomy
• MS Office knowledge (Excel, Word), Outlook, Internet and facility in handling between different interfaces and /or systems
• Number orientation

Job description

• Receiving of the request for order from the sales, account manager, transition manager, delivery account management or delivery account operations and verifying the completeness and accuracy of the request.
• Verifying the addresses and request their modification/creation in required systems
• Data entry into the client's system and the quote creation from the data provided by sales, AM, TM, DAM or DAO using the completed template.
• Summary generation in the client's system and verification of the quote integrity and precision.
• Promoting and challenging the approval process with concerned business units, follow up of the workflow steps and eventually completing the quotation following the advices obtained from the approving steps and with the complementary information provided by Sales, AM, TM, DAM or DAO.
• Promoting the quote to the validation by Customer Admin with all required items.
• Communicating the quote status through the workflow steps to sales, AM, TM, DAM or DAO.
• Keeping up to date the activity tracker and internal documents specific to the activity.
• Ensuring effective shared mailbox management
• Contributing to more efficient work processes; help creating and maintaining process documentation
• Manage order escalations and offer assistance
• Participating in team meetings and general inputs in day to day improvements.

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