Technical Writer

Whether complying with regulatory requirements or managing financial transactions, addressing a single key risk, or working toward a holistic enterprise risk management strategy, Wolters Kluwer Financial Services works with customers worldwide to help them successfully navigate regulatory complexity, optimize risk and financial performance, and manage data to support critical decisions. Wolters Kluwer Financial Services provides risk management, compliance, finance and audit solutions that help financial organizations improve efficiency and effectiveness across their enterprise.

We are looking for an enthusiastic technical writer, to help us deliver excellent product documentation.

As Technical Writer, you will:

• Collaborate with development teams to deliver top quality documentation for our customers (both internal and external target audiences)
  
• Reviewing documentation
  
• Training the development teams on documentation guidelines
  
• Providing feedback on language and document structure
  
• Restructuring or reauthoring documentation
  
• Assist with the migration of existing documentation to topic-based authoring
  
• Establish a quality mindset with respect to documentation
  
• Help installing a solid documentation process in the organization
  
• Gather feedback on documentation from end users such as external customers, professional services consultants and customer support

Essential Qualifications and Competencies:

• Have 3+ years of relevant working experience
  
• Have 2+ years of experience in structured writing
  
• Have excellent English writing skills
  
• Are a fluent communicator
  
• Know how to use XML, DITA or related formats and standards with technical authoring tools such as oXygen, FrameMaker (to name a few)
  
• Have experience compiling easy-to-follow, concise, well-formatted information for a specific audience
  
• Have a keen eye for detail regarding spelling, grammar, and formatting according to style conventions
  
• Know the ins and outs of common MS Office tools like Word, PowerPoint and Excel
  
• Have a proven track record of working in a team with interdepartmental collaboration focus
  
• Work responsibly, in a methodical and organized manner
  
• Are able to provide the right info, at the right time, to the right audience
  
• Identify opportunities for improved efficiencies
  
• Demonstrate pro-active behavior
  
• Are fluent in English (C1 level); knowledge of other languages is considered an asset
  

Bonus skills:

• Basic experience with creating instructional eLearning assets (using Adobe Captivate)
  
• Familiarity with the principles and tools of basic HTML, CSS and web design
  
• Experience in the Financial Services industry
  
• Ability to get up to speed quickly with new software and technologies