Acest anunț a expirat și nu este disponibil pentru aplicare

POSITION PURPOSE AND SCOPE OF WORK:

  • Proactively managing Back Office team performance, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls
  • Providing support for the Back Office team in respect of service/delivery issues
  • Escalation point for technical job related queries
  • Daily and hourly management of Back Office resources
  • Tracking problem trends and establishing corrective action plans, ensuring that corrective actions are put in place to prevent recurrent problems
  • Day to day staff management. Staff onboarding, coordinating training and development
  • Supply daily/weekly/monthly reports
  • Assisting in the planning and implementation of agreed changes to the delivered services
  • Process and Procedure ownership for the Backoffice functions
  • Identifying and analysing automation and improvement opportunities for increased productivity of the Service Desk

REQUIREMENTS: 

    • Strong Microsoft Office pack knowledge (reporting and visual management)
    • Excellent knowledge of English
    • Excellent communication skills, both written and verbal
    • Flexible and well-motivated
    • Strong team player with the ability to build relationships with both colleagues and external clients
    • Able to work with minimum of supervision as well as perform under pressure and meet tight deadlines
    • People management and leadership skills essential (documented experience would be an asset)
    • Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
    • Plan effectively for future activities and manage unplanned events in a controlled manner
    • ITIL framework awareness, ITIL certification is a strong advantage
    • Understanding the nature of IT service management and IT services
    • Project Management or Transition experience is a plus

    Work pattern: 24/5

    Verifica pe BestJobs