Responsabilities:

 

•  Provide Technical Support service for users in order to ensure business objectives;
•  Perform IMAC (install, move, add, change) activities for Microsoft products;
• Preparing documentation for technical solution implemented;    
• Perform on-site activities;
• Approaches and solves requests arrived via the dedicated support channels;
• Build, assimilate, implement, audit and improve working procedures;
• Communicating with Customers via phone, email or GotoMeeting/WebEx;
• Give feedback to customers on incidents;
•  Providing Level, Level 2 and Customer Liaison support as required;
•  Retrieve all necessary information for further investigations;
• Software Distributions via SCCM (System Center Configuration Manager - advanced remote control application) and deploying SCCM software packages;
•  Maintains and troubleshoots local and group wide Active Directory networks;

 

 

Skills and Experience:

 

• Windows troubleshooting skills;
• Good knowledge of Microsoft Office applications;
• MAC OS and Android concept knowledge;
• Networking communication protocols knowledge would help;
• Previous experience in similar job is a plus;
• Ability to operate well in an international and multicultural environment;
• Innovative and entrepreneurial mindset;
• Well organized, able to set priorities;
• Dynamic and good communications skills;
• English language;
• Clean driving license – B category - is a must as well as the availability to travel in the field.

 

 

Application:

• If you know somebody suitable for this position or if you want to apply, please send a detailed CV by e-mail:

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