We want you in our team! If you'd like to be part of an international team, join us! After3 weeks of technical training, you will be able to help our client's employees with IT related problems. 

Your responsibilities will be:

Monitor the call flow
Monitor the mailbox
Monitor the personal mails
Welcoming kindly the user while on the phone
Complying with the user requests
Ask questions in order to understand the root cause of the issue or the reason of a particular demand
Transfer, if necessary, the case to a higher department
Follow up on each request
Respect contractual commitments: SLA
The technicians should co-operate regarding the ongoing training of the team
Shares his/her knowledge with the rest of the team
Contribute to the integration of the newcomers, by offering them the necessary information, answering their questions
Contribute to the capitalization of knowledge by updating knowledge base folders, technical notes or procedures

You will offer support on :

Classic Hardware (PC, monitors, printers)

Specific Hardware (cash tills, card printers)

Office tools and apps (OS W7, Open office, Gmail)

Networking (Lan, Wan)

Local applications ()

Identifying, handling and solving the requests

Identifying and escalation of General Incidents

 

Requirements:
Spoken languages: fluent German and English.
Previous service desk and customer care experience.
Aptitude for providing positive customer service, interpersonal skills, listening skills, analytical skills and team spirit.
Availability to work in day shifts

 

Details:

Location: City Business Center

Schedule: Monday to Friday + 2 Saturdays /month, day shifts - No nights

Permanent contract

Central building offices with excellent view on the city, top facilities and equipment

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Training opportunities

Regina Maria medical package

Copayment 7Card

Extra vacation days

Massage at the office day

Fruits on the house

Relocation package

 

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