Responsibilities :

• 2nd level IT support for our client employees by providing support to end-users and will interface with a L1 service desk team to achieve deliverables supporting the end-users (90% back office activity and 10% to support L1 in case of peak of activity)
• Provide detailed and precise information to support teams and to L1 team
• Identifying, handling and solving the requests
• Conduct diagnosis and solve or escalate incidents to the right departments
• Monitor servers and services, Managing alerts : Promptly apply documented fix or escalate to dedicated support team
• Specific Software, (OS W10, Office, Active Directory, Software Center, Teams, Citrix, …)
• Mobility (iPhone and iPad troubleshooting)
• Networking (LAN, WiFi and VPN)

 

Requirements :

• Spoken languages: FR B2 and EN B2
• Previous service desk, onsite support and/or customer care experience
• Technical Background and general knowledge of computer terminology
• Analytical skills, providing positive customer service, interpersonal skills, listening skills, and team spirit
• Energetic, enthusiastic, highly motivated and organized individual
• A strong emphasis is placed on providing a timely resolution to support requests.
• Availability to work in day shifts : 9h-18h / 11h-20h

What we offer:

Technical training

Competitive salary

Performance bonus

Meal tickets and gift vouchers

Regina Maria medical package

Copayment 7Card

Massage at the office day

Fruits on the house

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