Description:  

• Responsible for the Credit & Collection activities for Major accounts (Tier 4)
• Maintains regular contact with the customers via the communication means available (telephone, e-mail, fax, mail) to fulfill all work related tasks for Major accounts (Tier 4)
• Works with a minimum of supervision on collection of overdue accounts
• Makes adjustments, handles queries and resolves problems within company guidelines and policy
• Evaluates the accounts in order to establish the value of the credit limit
• Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers – Major accounts (Tier 4)
• Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
• Updates the customer accounts with correct information and obtains the customer’s confirmation whenever necessary
• Updates the customer accounts after every customer interaction
• Solves customer account related problems received via the communication means available (telephone, e-mail, fax, mail) or directs them to the relevant departments
• Takes details and/or processes the assigned credit cards transactions
• Identifies and/or solves credit card payment issues
• Takes details and actions for processing the refunds by credit cards or cheques
• Identifies and prevents fraud attempts

Requirements:

• Very good language skills both written and spoken English
• Good practical knowledge of MS Office tools
• Capacity to work under pressure
• Ability to handle confidential information
• Good analytical and reporting skills
• Customer oriented mindset and good interpersonal skills
• Professional approach to work

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