DCypher Media (We're Hiring)

Sales Team Leader/Manager

Requirements

At least 2-3 years management experience in a similar position; telesales and inbound experience is a competitive advantage;- Experienced in customer relationship management;- Excellent people and team management;- Self-starter, ambitious, well organized, able to assimilate information and learn quickly;- Very accurate and reliable, focused on quality;- Analytical person, problem solving, solution and people oriented;- Good communication and interpersonal skills; easy adaptable to new things and to a dynamic company and environment;- Good knowledge of MS Office products;- Good knowledge of English (spoken and written);- University Degree.

Responsibilities

Monitor the team performance on a daily basis and ensure the accomplishment of the individual and team objectives and Key Performance Indicators;- Manage people, tools, processes and procedures in order to ensure delivery of service to a dynamic and varied customer base in due time ;- Provide day-to-day support, coaching, direction and leadership to front line team members;- Ensure planning, scheduling, procedures and code of conduct are respected by all team members;- Identify and drive process improvement opportunities;- Drive standardization and productivity improvement within the team;- Attend meetings and present performance indicators during internal or external operations reviews

Nivel mediu de experiență

Full-time

Vânzări

Marketing și publicitate

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