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Hemmersbach RO SRL
Resident IT Technician
We are looking for an IT Technician to be assigned to one of our most important customers, providing IT support to end-users within a multinational enterprise working environment.
Location: Targu Mures
Tasks and responsibilities:
- Install, upgrade, support and troubleshoot Windows and any other authorised desktop software / applications
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing
Equipment and any other authorised peripheral equipment and devices - Perform general preventative maintenance tasks on devices and software
- Follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customers
- Accurately record, update and document requests using the IT service desk system
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Contribute towards reporting as per customer requirement
Required skills and competences:
- At least 3 years of experience in the IT field or in a IT related area
- Comprehensive understanding of full range of Enterprise IT Services
- Detailed knowledge of installation and site environmental support solutions
- Applies extensive knowledge of the job skills, company policies and procedures to complete complex, specialized assignments/tasks in creative and effective ways
- Proficient Field Technical Support skill set
- Proficient knowledge of common Operating System platforms, installation and troubleshooting skills (Windows, Mac OS – desired but not mandatory)
- Good knowledge on Hands and Feet
- Strong Microsoft Office skills (Outlook, Word, Excel, PowerPoint, etc.)
- Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds
Broad experience of IT with basic understanding of Networks, Servers and Telecoms - Experience including remote control of PCs and video conferencing knowledge
- Knowledgeable of basic IT asset management concept (updating Asset Management system)
- Strong communication skills verbal and written
- Fluent in Hungarian and English
- Strong Customer relationship building skills
- Proven capability in client management in the context of demanding service level based contracts with penalties associated with below standard delivery
- Background security check required
- Driving License
We are also interested in a Dispatch IT Engineer to be available to deal with different customers travelling in the area of Targu Mures.
Hemmersbach is a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
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