Position Overview: The Reporting & Data Analyst role provides reporting support responsibilities to business units. The position is a support role with accountability for reporting business with revenue & margin performance, providing reporting/analysis, driving standardization, continuous improvement and consistency across aligned accounts. The RDA can interact with both internal stakeholders and clients.

What you will have to do:

• Responsible for daily/weekly/monthly/Quarterly reporting on business trends and account performance
• Adhere to the timelines as specified by the client for deliverables
• Validating the QBR/MBR output
• Provide input around SLA calculation and mitigation in line with contractual agreements
• Implement the agreed governance process with the stakeholders (virtual participation in weekly/monthly meetings both with the customer and internal stakeholders)
• Capable to actively contribute to team focus, ensuring complex office environments and business processes are in place
• Manage escalations and offer assistance
• Maintain detailed process and procedures
• Service improvement planning including root cause analysis
• Use data-gathering and modelling strategies to provide an overview of new processes and enhanced procedures for business-wide reporting

What you need to have:

• Demonstrated teamwork and adaptable to work-group environment
• Excellent communication and interpersonal skills
• Good German and English skills
• Demonstrated excellent customer care, satisfaction and interpersonal skills
• Systems knowledge: Proficient Excel (including pivot tables and advanced formula), Medium PowerPoint (including slide design, charts and tables)
• Microsoft Access Data Base and SQL knowledge is a plus
• High level of motivation, maturity & dependability under high pressure situations
• Personal drive for business results
• Ability to multitask at a high level
• Ability to work with minimal supervision, self-motivated
• Immaculate attention to detail
• Able to make suggestions and work with others to implement those suggestions

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