Summary:

The Huawei Enterprise NOC provides Operations and Maintenance services. These services help our customers maintain their network with the best practice and also reduce the cost of maintenance and focus on business innovation.

 

Responsibilities:

• Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
• Applies analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
• Effectively utilizes moderate to complex lab setups to recreate and solve problems;
• Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.

 

Requirements:

• Fluency in English and French;
• Familiar with servers and OS (Windows, Linux, Unix);
• Good understanding about the X86 server.
• Knowledge of SAN storage and protocols (FC, RAID, FCOE);
• Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
• Strong troubleshooting skills (able to analyze debug outputs and logs);
• Hands-on experience with servers, storage devices would be an advantage;
• Able to determine problems and deliver known solutions with a high level of customer satisfaction;
• More than 1 year work experience in system integration or telecommunication will have priority.

 

Offer:

• Motivational salary package and annual performance bonus;
• Gym discounts;
• Private Medical Insurance;
• Paid 4 hours leave per month;
• Flexible work schedule;
• Annual Performance Bonus;
• Holiday bonus;
• Weekly fruit day;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools.

Only suitable candidates will be contacted!





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This Personal Data is Processed in order to assess the competency and suitability of candidates applying for employment with Huawei; to make decisions on whether or not to offer employment to any particular candidate; to decide the terms and conditions of any such offer; to record all decision making for internal management and reporting purposes

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