HUAWEI ENTERPRISE BUSINESS GSC Romania

TAC Wireless Engineer (German)

The Enterprise TAC team provides second/third level technical support on a worldwide basis 24X7X365 via phone, email, web and remote access to Huawei customers, partners, account teams, and other TAC engineers via independently troubleshoot & debug product problems.

The Technical Assistance Center team is made up of highly-responsive and self-driven technology enthusiasts who love what they do: Enabling Customers by enabling Huawei Technologies!

Responsibilities:

• Handling customer service requests from all Europe for Huawei Enterprise Wireless products (BTS3900, DBS3900, BSC, MSC, MGW, M2000, LTE and more);
• Take first corrective actions to isolate and neutralize reported incidents and if necessary escalate to next technical level support;
• Troubleshoot hardware or software problems, identify root cause and provide an effective solution within contractual SLA time;
• Performing network upgrades/ updates in accordance with the Change Management process;
• Provide detailed information on how to set up, configure or upgrade Huawei Access/ Transmission products and their features;
• Use trouble ticketing system for tracking customer interactions and fault analysis;
• Identify customers concerns and critical problems based on customer interaction.

Requirements:

• Familiar with GSM BSS, GSM Core network, LTE;
• Knowledge of Wireless Product and Network planning and optimization;
• BTS,BSC, eNodeB, installation, operation and maintenance;
• Basic knowledge of Core Network(CS&PS);
• Basic knowledge of IP network and OSS;
• Wireless network Design and planning concepts;
• More than 1 year work experience in system Carrier or telecommunication will have priority.

Offer:

• Motivational salary package and annual performance bonus;
• Gym discounts;
• Private Medical Insurance discounts;
• Paid 4 hours leave per month;
• Flexible work schedule (possibility to work on 8h shifts by rotation);
• Weekly fruit day;
• Opportunity to get certifications (HCNA, HCNP, HCIE) on Huawei products;
• Life time learning environment and tools;
• Hands-on experience and lab testing;
• Great amount of Product Documentation;
• Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world;
• Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community;
• Opportunity to go abroad on business trips to customer site and offer onsite support (after gaining some relevant working experience with Huawei products).

Only suitable candidates will be contacted!

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