Employment type: Full-time

Job category: Information Technology

Job industry: Information Technology And Services

Experience level: Mid-Senior Level

Description

 

• Taken over global responsibility of Bosch Service Solutions established Network services;
• Give direction and motivate support teams (VGT - virtual global teams) to deliver on overall goals and strategies and perform continuous improvement and changes within the scope of global Network infrastructure;
• Monitor the global Network service costs, plan budget and measure availability and performance;
• Develop and optimize of standards and procedures, define the technology and service roadmap;
• Represent the service from a technical perspective to connected Service Owner (. raise awareness about new features and functionalities);
• Identify and evaluate service risks and participate in mitigation and control activities;
• Ensure proper training for staff and managers to ensure that everyone performs adequately in their respective roles;
• Ensure compliance with quality and process standards (. legal);
• Coordinate the identification, assessment and communication of operational risks and report on change activities;
• Post implementation reviews, especially in the case of failed or partially failed implementations.

Qualifications

• Bachelor’s degree in related field, or equivalent work experience;
• Several years of experience in IT service management, experience in handling complex networks;
• Several years of professional experiences in project management and leadership;
• Good knowledge of recent network and security technologies;
• Good knowledge in the fields of datacenter networking, routing and switching, security solutions;
• Steering external partners, handling provider management;
• Consulting capabilities to transform IT requirements into actionable measures;
• Service specific technical knowledge, communication, coordination and organizational skills;
• Deep understanding of risk evaluation and impact in IT environments for change activities;
• Profound experiences in leading people (virtual/local);
• Exceptional analytical capabilities, communication skills an intercultural competence.

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