Mock-up Coordinator

What You Will Be Doing

• You will act as main contact for Sales on Mock-up topics
• You will provide needed support or guide to the appropriate contact in the company
• You will be responsible for centralizing all requests for support on strategic Mock-ups coming from Sales
• You will enter orders coming in from Sales, Dealers and Internal Business Partners for Mock-ups and First of Series.
• You will act as a Back Up for Mock Up Rep/Coordinator from our Rosenheim Office
• You will analyses and qualify the mock-ups together with Sales and understand the
  

context: customer, business potential, timeline, key success factors

• You will determine the approach and support needed in collaboration with Sales
• You will build the order overview for each Mock Up and initiates Alignment Calls with
  

internal Business Partners.

• You'll support peers in the intermediate steps of the process (spec check, order
  

check, order follow-up, organize deliveries & pre-fitting with SWS) and make sure that
the mock-up is delivered complete, on-time and defect-free to the customer

• You will be responsible of ensuring that the appropriate operational steps are taken to
  

enable efficient and accurate order treatment, project support and you will maintain a
close communication with internal partners (peers, plants, logistics, IT, R&D, etc.) in
order to find the best solutions

• You will conduct feedback reviews with Sales after mock-ups and assess
  

performance

• You will document performance and publish weekly metrics (win rate, process
  

performance) and keep internal documentation up-to-date (follow up list, visual
management, meeting minutes, weekly reports)

• You will be responsible of maintaining the Spark group up-to-date and publish news
  

on a weekly basis (mock-up pictures, blogs etc.)

• You'll identify issues in the mock-up process, launch and follow-up improvement
  

actions

• You will review and analyzes together with management the dashboard indicators
  

and reporting data to assess progress, comment trends, isolate issues and propose
further solutions

• Dedicatedly initiate and conduct continuous process improvement (identify, propose
  

and implement improvement in existing processes)

• Perform other duties as assigned / necessary
  

Who You Are

• Project Management - Establishes priorities and deadlines, obtains necessary
  

resources, and oversees implementation;

• Strong communication skills and ability to build a strong network within the company
• Customer oriented mindset and strong interest for Sales process
• Abilities to work transversely
• Ability to keep tight deadlines, work under pressure and to handle multiple tasks at a
  

time and independently

• Positive and active teammate
• Strong analytical capabilities
• Knowledge of lean principles
• Ability to effectively provide timely support to Sales via availability and flexibility
  

Qualifications

• Bachelor’s degree
• 2-3 years’ experience in the Customer Service Area/Project Management or similar
• German and English as language skills are mandatory, any other language skills would
  

be helpful

• Working experience within or with an international team would be a plus
• SAP Knowledge, Outlook 365, Steelcase Product Portfolio and P-Con would represent a
  

strong plus

Required Skills

Required Experience