Language Project Manager

Welocalize enables brands to reach and grow global audiences through services and solutions for translation, localization, adaptation, and automation. We offer multilingual solutions to transform all content types for local audiences, at every step of our clients’ global business journey. We have 1,500 global team members across offices in North America, Europe and Asia dedicated to helping some of the world’s largest brands operate and succeed internationally.

MAIN PURPOSE OF JOB

The Language Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery and closure of client projects. The Language Project Manager works with the global project managers and client to understand requirements and engages the production team in the fulfilment of these requirements, crafting client solutions based on the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

The ideal candidate is a driven but steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.

MAIN DUTIES

The following is a non-exhaustive list of responsibilities and areas of ownership of Language Project Manager:

Manage multiple translation projects for key accounts

Plan work allocation with appropriate resources: translation, editing and proof-reading

Obtain all relevant project specifications from internal clients and convey all related project requirements to production teams

Ensure highest quality level of deliveries by active management of the translation workflow

Manage a pool of designated resources, monitor and their utilization and foster their loyalty to the company

Ensure project delivery in the given parameters

Monitor the project budget and spend

Provide accurate and timely communications to both internal and external clients

Monitor the performance of production resources on specific projects, as well as client satisfaction and manage related feedback

Requirements

• Education Level

• Bachelor's degree (B. A.) from a college or university in related field, or equivalent combination of education and experience.

• Experience

• Experience in translation, project management or customer services preferred
• Fluency in written and verbal English
• Additional foreign language an advantage (Particularly French, German or Spanish)
• Strong computer literacy, MS Office, e-mail, internet
• Knowledge of the localization industry desired but not mandatory
• Familiarity with terminology glossaries, Trados, or any other translation memory or translation management tools
• Proven ability to learn new processes and tools
• Good technical mindset

• KEY COMPETENCIES REQUIRED FOR THIS ROLE

• Excellent Customer Service
• Naturally inclined towards Quality in all areas of responsibility
• Actively Drives their projects and teams and has a positive Impact
• Ability to Manage Resources and related Costs
• Persuasive Communicator with a focus on Building a credibility-based Relationships
• Problem solver with a drive for Continuous Process Improvement
• Passionate about Learning
• Technical or Analytical mindset