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SALES CONSULTING
Junior Collection Specialist with English
Fișa jobului
Main Responsibilities
- Daily monitor the customer accounts in your assigned portfolio to identify invoices that have become overdue and reach out to customers to ask them about these invoices
- Timely and accurately submit all customer-specific requirements to secure payment
- Take proactive actions to encourage timely customer payments by sending statements to customers and developing a professional relationship with the customer’s AP team
- Timely research all disputes/short-payments/credits brought to your attention by the cash application team or by the customers
- Timely act upon the resolution of identified customer disputes by either reaching out to order management, sales reps or tax team
- Timely escalate the resolution of identified customer disputes for which you have not achieved traction, by following up with the senior collector
- Daily update each account/invoice status and collection efforts in the collection system
- Participate in ad hoc projects and prepare ad hoc analysis as required
- University studies required
- Fluency in English is a must (both verbal and written)
- Effective communication and interpersonal skills
- Must have positive attitude and focus on customer-service
- Highly organized, detail-oriented, committed to deliver results, meeting multiple deadlines and able to work under pressure
- Proven proficiency in use of MS Office Software – Word, Excel, PowerPoint
- Willingness and ability to learn company’s ERP system
- Ability to handle a large volume of email communication and phone calls
Nivel de vechime
Începător
Tip de angajare
Full-time
Ocupație
Contabilitate/Audit
Sectoare de activitate
Producție electrice/electronice