IT Service Management Expert

We are currently searching for a IT Service Management Expert for our Regional IT Center in Timisoara.

Responsibilities:

• Process sub tasks within the globally valid business sub-process elements (ITIL: Service Catalogue) in cooperation with the relevant function unit and the Process Manager (e.g. create and maintain training material and conduct trainings, etc.) and implement appropriate measures;
• Supervise existing business sub-process elements (determining the level of details for the service catalogue, identifying the multiple point of contacts, understanding the various SLAs);
• Examine implementation measures according to applicable methodology and guidelines (e.g. examine data quality in IT systems);
• Conduct reports to measure and evaluate the processes and process quality (e.g. examine data quality, analyze KPIs with the process manager, etc.), if necessary elaborate improvement suggestions in case of deviations as well as implement derived measures.

Requirements:

• Professional certification or graduate certification (bachelor degree) of an superior education institution (IT or electro-technic background is not mandatory);
• Work experience in the field of IT Service Management of 2-4 years;
• Experience in developing/ maintaining an IT Service Catalog would be a plus;
• Very good understanding of the ITIL methodology :ITIL certification required (ITIL Expert is a plus)
• English speaker (at least B2); German language is a plus;
• Ability to to gather information and maintain a service catalogue;
• Process oriented thinking and structured person;
• Very good communication skills and target oriented.

At DRÄXLMAIER IT Romania we promote a warm and open-minded environment, strongly connected to the family spirit in which the company was founded. Our employees enjoy:

• friendly environment;
• flexible working hours;
• training programs and certificates;
• secure jobs;
• traveling to other locations of the Group and developing projects within an international environment;
• the opportunity to increase the professional perspective through job rotation by working a certain period of time anywhere in Europe;

Our team of more than 300 employees within the IT Division keeps growing. Join us to discover the next level of performance - you will find here people who implement ideas that set standards. You have the opportunity to work in future-oriented tasks and to continue developing with us, building the automotive future. See for yourself!