IT Service Desk Agent (with German)

We are looking for an IT Service Desk Agent (with German) for our IT Department  in Timisoara.

Responsibilities:

• Processing of technical requests from our internal customers in German and English language following agreed procedures;
• Classification, prioritization and dispatching of incidents and requests in a modern ticketing system (source: telephone, email, chatbot);
• Focusing on solving specific requests/ incidents by performing remote troubleshooting or forwarding IT disruptions to expert groups;
• Maintaining communication with second, third level teams as well external parties;
• Identifying and diagnosing disruptions by using knowledge articles and monitoring systems.

Requirements:

• Work experience in IT customer support environment or similar experience in customer support area;
• ITIL qualification represents an advantage;
• Fluent German and English speaker;
• Independent, analytical and structured way or working with problem-resolving abilities;
• Good communication skills and teamwork;
• Willingness to work within a multicultural global team.

Benefits:

• Initial training;
• Working in a multicultural global team;
• Career advancement opportunities;

If you are an enthusiast person and you want to develop professionally in an international environment, please send us your application!

All candidates that fit the profile will be contacted in maximum 3 weeks.