IT Service Delivery & Integration Manager

About us
At Delphi Technologies, we’re about the art of the possible to solve our customers’ toughest challenges. And now we are taking bold steps to do even more. After the Delphi spin-off from end of 2017, the Powertrain Division along with the Aftermarket business of Delphi became an independent company, Delphi Technologies, a Top 50 - Tier 1 automotive entity with $5B in annual revenue, over 20K employees, operating in 24 countries and conducting business with customers in over 150 countries.

As a standalone company, Delphi Technologies is better positioned for continued growth, with the ability to develop more focused and distinct business models. Included in this growth is the new Global IT Center of Excellence, Bucharest based, with an impact in all the locations where we are operating.

Join our team as we embark on this exciting transition with a passionate focus on innovative technologies and a commitment to make green possible.
The role
The role of the Service Delivery & Integration Manager (SDIM) is to ensure effective, integrated IT service for assigned sites. This position is responsible for managing the delivery of day-to-day Delphi Technologies operational support and end-to-end management of minor enhancements working with IT staff, SIAM and Performing Service Provider (PSP) resources. The site-specific services include integrated applications, hosting, end-user computing, network and security services. This position will work closely with the Client Strategy Team and SIAM to maintain effective working relationships with the local business clients at the site, country, and region levels.
Key accountabilities

• Manage integrated IT services for their assigned sites, working with service providers’ resources—coach, counsel and mentor suppliers as required to provide effective integrated services
• For each critical system at a site, understand the business requirements and manage the delivery of services to meet expectations
• Work to ensure the clients’ site budgets are achieved
• Maintain the Global Site List (GSL) and business site contact information required for IT services at assigned sites
• Oversee site incident management, communication to IT and business leadership, status reviews, root cause analysis approvals and follow-up actions.
• Manage Service Requests and Managed Requests, including request initiation, requirements, approval, prioritization, scheduling and execution
• Manage business escalations to resolve IT operational issues and incidents and business client complaints
• Ensure effective IT change management execution, following the ITIL framework and Delphi standards and processes
• Provide local support for Business Continuity and Disaster Recovery Planning, coordination and testing activities, as requested
• Support other IT teams with local insights into service delivery performance, recommendations for improvements and execution of agreed actions
• Process local standard IT requests, such as eRequest order approvals, as required
• Oversee site level requirements to eliminate trailing costs for infrastructure and application services impacted by site divestitures and wind downs

Skills & experience

• Bachelor’s degree in IT (business) service management, Computer Science or a comparable study
• At least 5 years of experience in an IT (business) service delivery/management function
• Demonstrable knowledge of the core business processes domain
• Demonstrable knowledge of the service management discipline
• Relevant experience in an international environment
• Good written, oral and presentation skills
• Fluent in English, written and verbal

Benefits
We offer real-world opportunities with real-world benefits. We can provide you with:

• Competitive compensation
• Consistent benefits package
• Leadership development
• Training and education programs

Other